News:

Making Appointments at the Surgery - Please contact the surgery on 01244 351000 to make both routine and urgent appointments with the GPs and Nurses

GP Care Plus
Extended Opening is available to all patients to book a routine appointment outside of practice opening hours. This service can be found at the 1829 Building at the Countess of Chester Health Park

Appointments are available
Mon - Fri 6.30-8pm
Sat 10am - 12pm

Please call 01244 385422 between 8am-6pm to book an appointment up to 2 weeks in advance

Out of Hours
Please ring 01244 385300. When the surgery is closed care is provided by GP’s and nurses employed by the Western Cheshire  Primary Care Trust and your doctor may not be on duty.

Home Visits
If you are too ill to attend surgery then please telephone 01244 351000 before 10-30am. State clearly the name and address of the patient and describe the symptoms. This helps the doctors to decide the urgency of the calls and plan their rounds.

Test Results
Please telephone between 11.30am and 5.00pm for the results of tests, x-rays etc.

Patient Charter

HELP US TO HELP YOU

Please remember

  • Telephone lines and the Medical Centre may be busy when you call, please be patient
  • If you are unable to keep the appointment that you have made please telephone and let us know so that someone else can be seen•
  • If you are unhappy with any aspect of the service you receive from any member of the Medical Centre team please ask to talk to the Office Manager or Practice Manager. They will discuss your concerns with you and explain the complaints procedure. Your feedback is always valued whether it is good or bad.
  • Please treat the doctors, nurses and reception staff with the same standards of courtesy and respect that you would expect to receive. We will not tolerate rudeness or abuse of any kind.

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.